There see no communication between managers here, And if there is well they just don't care! My husband had surgery and his disability checks got delayed so I had to be late this month. I spoke with one of the mangers on Thursday the 15th and told them I would pay in full on the 21st, basically i made a promise to pay. She showed concern for my situation and told me she will put a note on my account and she will look for the payment on the 21st. Well on the 20th I get a call from the facility, a different manager this time (i won't drop names) wondering where my payment was..... really?! Even professional debt collectors honor a promise to pay and won't call you until the day after the payment is due. Last month I was a little late as well just because the whole first of he month billing thing they do doesn't work for me with rent and other bills being due on the 1st, a week after my payment was made i get a call from the manager wondering where my payment was. REALLY?! Now I don't know if this is just aggressive collection tactics on the managers part or if public storage corporate, a world wide corporation is making them do it, but Do yourself a favor, go with a smaller self storage company if you need storage. I used to work in self storage and Public Storage bought my facility and offered me a job. After learning how they operate.... i declined the offer and stayed with my employer at the time, StorageOne. I should have known better before I rented at this location. Since December of 2015 I've had 3 increases in my rent and nothing but aggravation. trying to find a flat cart to move things around is nearly impossible. I have 2 units here and because of that I have 2 gate codes. Why? Why do I need 2 gate codes?
Update:
It's April 25th 2017 and for the 4th day in a row there's no lights on at this facility and it's 845pm!!! Keep your things safe and store them elsewhere!!!