I'm the type of person the does exhausting research for any kind of purchase or investment. Prior to research I had no knowledge or experience with water treatment. I learned a lot on line... mostly that there is as much myth as there is facts. I had 3 water treatment companies demo their products in my home. 2 of them made wild claims and boasted system capabilities that weren't even possible physically or scientifically! The Kinetico rep was extremely professional! I searched his demonstration for the common miss representations both the other 2 companies used and I grilled him with questions that I knew the answers to. Best I can tell he answered with integrity. When asked questions he didn't know the answers to he got on the phone and got them. He DIDN'T guess or bs me which in itself won me over;
The installers were great! My experience since the installation has been uneventful which is exactly what I wanted! Nothing to stress over! Wife loves the soft water and I love the drinking water system!