I've been here multiple times before and it's usually a great experience, this time was just not good. To start, our food took over 30-45 minutes to come out. Our waiter didn't even address us during that time, we had to ask for refills. And the cup for the creamer for the coffee had a crack in it, which caused it to leak on our table. Then a woman came up to tell us that they misplaced our food ticket and it will be out shortly (this was around 30min from when we ordered). During this time, I watched 2 people get their food and we were still waiting. Then the bartender kept slamming glass bottles into the trash can right behind us, this was very annoying. I've always enjoyed coming here but this time was just not a good experience. The woman who addressed the situation was very pleasant and she ended up taking care of the bill, which was very kind.