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  • Terrible customer service. Bad hospitality. When you first enter the restaurant, it feels akward and uncomfortable. Nobody seats you. this of course is not the dealbreaker. After an experience with a female bartender I came across (didnt ask her name white/spanish w black/ brown hair), i will never step foot again in the restaurant because of terrible service and rude staff. the bartender i was dealing with had messed up a previous order that I placed a few hours before. (She charged the wrong credit card with someone else) When I placed my second order she realized that she messed up previously. she tried to be smooth and charge me for the previous order she had messed up on. After I agreed to pay for the previous meal she messed up on, I had asked to speak with front desk, manager, or anybody who was in charge (in order to make sure I wont be double charged) before I took out my credit card. her response was "it has nothing to do with them". Which only makes me believe that she wanted to cover up her mistake so her employers wont find out. After she refused to get a manager or contact front desk, her comment was " I wont argue with you, we will charge u regardless of who you talk too" in a rude tone. I left upset and walked out with no food from la piazza. After this whole experience, I will not eat here again simply due to disorganization, awful customer service, carelessness and rude staff. Whereas this could have been a simple problem to fix if she just called over her manager when asked. GOOD FOOD DOES NOT EQUALIZE RUDE CUSTOMER SERVICE. food was okay, nothing to brag about. I will now go out of my way to find another restaurant before I concider eating here. This bartender who was working the night of 9/19 should be reevaluated for her unprofessional performance. Blaming customers for staff mistakes is unacceptable. The one question that I really cant figure out is, how can you possibly charge a customers meal to someone elses credit card? Of course this bartender made sure that her manager would not answer this to me. This just goes to show how much these employees value their job
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