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  • I am honestly not sure what went wrong here. It was a weekday night our server had maybe 3-4 tables of up to 4 people each (I, myself have been a server before but no judgement) and yet we were waiting and waiting and waiting.. I think our server was purposely trying to bypass us out of anxiousness as I think our order was placed in a untimely manner or delayed? Our server seemed intimidated and I am not sure why we were a group of 3 women - a mother and two daughters. We went up to the front and told the hostess it's been an hour since we got here and its been 50 minutes since he took the order. She told us that the manager would come talk to us which we didn't care about because it was already late we just wanted to cancel and go sleep. An hour later and we have our SMALL GLUTEN-FREE PIZZA AND SMALL DEEP-DISH yielding two people. The only thing that came out in a timely manner was the combo appetizer platter (which was delicious). Our server managed to disappear yet again.. so I went up to the front to ask for a box and the hostess asked if the manager had spoken to us (which they didn't) I said no and she redirected me to sit and wait for my server (which wouldn't been find if he wasn't M.I.A.) eventually I got agitated and went to the kitchen door to receive to-go boxes from another waiter. The bill ended up being $50+ for something that took long, considering the small size and thin nature of one of the pizzas so I was wanting to just pay and leave. The manager never came, server never visited us and the food took to long for the price tag that followed with it - no discount, no apology. Our server seemed flustered (I understand everyone is different, different and I don't discriminate) had I not been a server myself I probably wouldn't have tipped him 15% off an already over priced meal with awkward ambiance. We actually have family back in Illinois so I will stick to my Lincolnwood location from now on as well as Schamburg and Elk Grove Village. It's unfortunate because we really did try to love this place as we are fans from back home. It may be a while before I try to give this place another shot.
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