I have gotten my hair cut and colored at the Aveda and both times had a great experience. I choose a graduate level stylist and Michelle is wonderful. She is experienced, offers suggestions and ensures that you are comfortable throughout your appointment. They offer tea/water and magazines to keep you occupied if you are getting your hair colored which helps the time go by. The experience is similar to a salon experience except that you have to grab your own black rob before you get your hair washed but for the prices that you are paying, it's well worth it. Located close to a subway station, I find that I am in and out within 1/2 hour to 1 hour. My one tip is that if you are looking for a salon type experience, please choose graduate level and up. The students are wonderful, my sister has received a hair cut from them as well but it does take more time and more instruction.