I've had good experiences here, but this past weekend they certainly let too many people into the spa because it was SO CROWDED! No where to sit, talking so loud everywhere, I could even hear it in my "relaxing" massage. The spa is gorgeous but they ran out of towels and women were literally waiting in line to use the showers, facilities etc. For example, two women were fighting over the blow dryer I was using before I was done using it. I also got my shoes stolen from the jacuzzi. I wouldn't recommend it or go back based on this experience.