I did a custom remodel in Scottsdale . I had ABC glass come out to do a custom mirror with the lights on top of the mirror. More than 3 weeks before needing the glass we had them come out and measure and take a deposit. Over $800 for a cool mirror. Expensive but its what I wanted. On the date prior to install they called and said they needed to remeasure and would not make my date. By this point I was living in my house a week already with no lights and no mirror in the master. I said well if it has to be a 2 step and wait I would just as well get a normal mirror for cheaper as I had a Trip planned and company after. So then they said they could do it all that day . I changed my schedule to accommodate . Then the day came and they moved the whole thing from Friday to Monday. So Monday I was there and waiting and they were unable to make my mirrors work and said they needed weeks more to get it done.
Well I ended up calling back in and was only offered option A cut a plain mirror for the over $400 I paid in advance, wait weeks and hope the other one would be made, or cancel altogether. While the staff was polite and understanding the owner was a an arrogant jerk who does not care about his business and or reputation. I choose the plain mirror for inflated price and they made no effort to care if I was happy. I will wait until I settle in , at least have a mirror and then start over maybe with another glass company to do the mirrors I would like. I would for sure not ever call them again nor recommend. The owner has no concern for his customers happiness or even ratings for that matter as I told him I would review. Maybe he inherited this business ?