I've been a customer at the downtown location since the day it opened. I put up with prices because it's really one of the healthier options around. However, I won't be back due to quality. I've given them multiple chances, the last time was today. My order is consistently wrong or the food is ice cold (specifically the vegetables in the dishes that are supposed to be hot). For $10+, I should be able to count on quality and I shouldn't have to check it before I leave. Lastly, another pet peeve of mine, the shouting of Welcome to Grabba Green as people walk in. Even the cashier stops to shout it while taking an order. Talk about distracting the customer. If I want to be shouted at, I'd go across the street to Subway. At least they get my order right.