Mike provided great service tonight. I walked in and needed a large amount of documents scanned and put into files. He was working on a huge project due the next morning (they were also closing in 1.5 hours) but I told him how desperate I was for help, and he agreed. Really goes a long way and he had a very positive attitude the whole time. Thanks Mike, for representing FedEx so well and making a painful experience more enjoyable. I will be back and will tell my friends! Thank you so much!