Placed a $167 lunch order for the office today. They forgot to include one of our drinks and the salad orders were sub par. We order from this restaurant frequently! The lettuce was wilted and just looked old and tired. We spoke to the manager on duty...Jordon and expressed our disappointment. She said, yes we saw the drink as soon as you picked up the order...didn't call us...nothing pro-active to fix the problem.
Regarding the salads..."sorry you were disappointed, is there anything else you want"!
There are MANY Mediterranean style restaurants on the west side that will get our lunch orders that understand that keeping an existing customer is far less expensive than attracting new customers.