The employees are all kind and attentive. Im rating 3 stars because of how quickly they review clothes. Which it can be great for people in a hurry but when you are shopping and buy shirts that have holes in them is super disappointing. If they took the time to look over the items a lot better there would be a better chance of catching this. In addition, they pass on a lot of newer items at times and buy older than 2 years items. I understand that the pricing is based on the system and JR brands are typically cheaper, however for designer bags they should definitely look into paying more because paying out 40$ then turning around and selling it for 140$ is a rip off.