This is the second time I have used Jim Ludwig's and the service was just as great as the last time! My flowers were ready on time, reasonably priced, and when one of the employees (I believe Tim?) found out I had taken the bus and walked a distance to get the flowers and that he was about to go to a meeting near where I lived, he offered me a ride! Granted, this is probably an exception as they can't do this for all of their customers, but it speaks to the level of care and service exhibited by the employees.