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| - We have been to Lucille's a few times now. This time the food is good as usual, but the service sucked. I don't really want to point blankly out the waiter's name for the public so let me just say his name starts with "X", if their manager checks the review then he would know whom I am referring to. From the moment I sat down to order drinks, I could feel he wasn't to happy to be working tonight. No smile, no greeting, didn't even know what tea options they serve and was reluctant to check. The appetizers were served within a fair amount of time. But the BBQ food we had to wait for at least 45 minutes from the time we placed the order. For some reason, pretty much every other table around us got their food before we finally got ours - some table came after us. We have two little kids - by the time the BBQ got here they've all stuffed with appetizers and it's extremely hard for them to sit and just wait for us to eat.
The food was too much that we ran out of room on the table to put them. We did not realize how big the family BBQ platter could be so we ordered that and also another platter to share; we also didn't realize some of the sides were the same from the two platters. We ended up finishing not even close to half of the food. The waiter, IF he paid any attention to customer needs, or if perhaps he did not calculate that by having us order $250 worth of food and drinks he could get a decent amount of tips from one table, he could and should give us a heads up of how much food we actually ordered. When the humongous BBQ plates arrived, NO waiter bothered to either empty out some of the plates/glasses from the table, nor help us move around plates. They dropped the plate wherever they could and was gone like wind. My poor father in law had to hold a hot heavy plate on his hands till we moved things around - including remove some plates/cups/menus on the floor.
It took them forever to serve the food, however, they seemed want to rush us out toward the end. While most of us were still eating, the waiter came to ask twice if he could serve the hot towel!
Overall, I am definitely not happy with the level of service tonight - particularly this waiter. You get much better service in any fast food restaurant. Through out the 2 hours we stayed in the restaurant, he never smiled except once he squeezed out a fake smile. And all the time if he ever came to our table, he seemed so rush to get out there.
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