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  • My regular stylist left town for the holidays for a month! Phoned Tracy Riggs Salon and Kim gave me a same day appointment. Easy uptown location ... retail strip ... aesthetically pleasing brickNmortar salon. Walked in & was surprised how empty the shop was. Hmmmm ... on a Saturday??? Kim greeted me & we started with a brief consultation: I was there for a relaxer, deep conditioner, trim & roller set. CLUE #1: While Kim prepped me ... she took a phone call and I over heard 1 of her clients complaining she was NOT satisfied w/ her service. Kim told her she could return offering to re-do the service. A bit later I got CLUE #2: She neglected to ask me for my roller size & chose too small. I'm NOT a fan of Shirley Temple curls. She was 3/4 through in rolling ....Ugg ... just finish it. Inspite of the mishaps, I had a clean scalp & my hair was shiny & bouncy. Kim gave me a $20 discount so my final charge was $100. Expensive SHO NUFF! I paid & prayed the relaxer would last the expected 6-8 weeks. My roller set lasted 10 days ( average). It was time for a wash so I phoned the TR Salon 2X and did not get an appointment: Snow storm & Kim was out sick. My 3rd call ( & last ) I spoke directly with Kim & she said she was booked solid. She didn't bother to offer me an alternative date ... OK. After 15 days I had to self wash my hair and that's when I got CLUE #3: My hair appeared as if I didn't get a relaxer just 2 weeks ago. The relaxer applied by a licensed stylist failed! WTH ?!? Only 3 possibilities here: OPERATOR ERROR, INFERIOR PRODUCTS OR PRODUCT TAMPERING. Does it even matter at this point which is the culprit? NO!
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