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| - I never thought I would write a review for Walmart, because frankly- I avoid shopping there like the plague. I found myself having to go there to pick up an order my mom and I had placed for fried chicken, for a surprise party we were throwing for my dad. We ordered 200 pieces of fried chicken with Walmart, after checking prices with multiple other catering companies. Before calling Walmart to order the chicken, we checked online for prices. We found a PDF of the deli/catering menu and saw a "party pack" for 100 pc. Fried chicken for $58.98. When calling Walmart, they told us their price for 100 pcs of fried chicken was $70. We explained to them that the prices online were different and asked if we could receive the cheaper price that we had found online. The woman we spoke to did not act like this was a problem and told us to bring in a copy of the "Party pack" deal that we saw online.
Saturday afternoon rules around and I am the lucky one that has to retrieve the chicken from Walmart. My gut feeling told me that this wasn't going to be an easy task- I knew something would go wrong. Sure enough, I was right. The chicken was ready on time, which was the only positive from the experience. Before giving us the sheet with the prices for the chicken, I verified with the woman that the price would be $58.98 for 100 pcs (about $118 total). She told me that the price was $75 for 100 pieces. I explained to her what had happened when we placed the order and showed her the copy of the price online. She told me "this isn't us". I explained that it came directly from Walmart.com and I would be happy to pull the information up on my phone as well. She repeated to me "No" and "This isn't us" and even told me that I was wrong. What kind of customer service is that? She then proceeded to ask me what my mom's telephone number was, so that she could talk to her about the situation. I explained to her that we were having a surprise party for my dad and that she could not call her at that exact moment. It was clear that this woman did not care about me or my satisfaction with the order we placed. I wasn't getting anywhere with the conversation I was having with her, and therefore asked for her manager. Her first response was, "I am the manager", but after repeating myself, she went to look for her manager. This gentleman was also extremely unhelpful. He told me, "This isn't us" and did not explain what he meant by it. He also told me there was nothing he could do for us. I was so frustrated by this point in the conversation, that I told him I would not be returning because the customer service is atrocious.
The chicken itself was fine, everyone enjoyed it at the party.
My mom visited a couple days later to discuss the situation with them, since she was the primary person who placed the order. She spoke to the same male manager that I had spoken to when picking up the order. He informed my mom that "Walmart needs to update the PDF" and that there was nothing he could do. At a MINIMUM, we should have been given a $10 gift card (the difference between the $70 for 100 pcs. We were quoted online, to the $75 it actually cost). Nothing. This billion dollar company could do absolutely nothing to accommodate their customers for their dissatisfaction in the service they received.
I will never shop here again. Yes- they MIGHT have the cheapest options in terms of catering, but their customer service is terrible. It is not worth it whatsoever. Pay the extra money to be treated like a human being that matters.
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