This is for their Goodyear office, and Dr. Mitchell Ross. I have been going there since June of 2015. Never been late, always paid on time, never had a problem until today. I was 15 min late for my appointment, and they would not see me. I was told to reschedule, I said I cant I rearranged my schedule and took the day off, he didn't care, just to reschedule. I understand it was my fault, but I have sat there for 5-10 min waiting after my appointment time and another 5-10 mins in the room waiting. If they can make us wait, they should at least be flexible enough to accommodate someone running behind, especially if it is the first time.