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  • Recently attempted to book at stay at "TI" for five days. What follows is a story of ineptitude and indifference. We ended up cancelling and making reservations elsewhere. I have been to TI before although I have never stayed there. After pouring over tons of reviews, websites, pictures, youtube videos and Vegas travel sites we settled on booking the Executive Suite at TI. We found a great deal for around $120 a night, the room looked pretty cool online, loved the foyer/two bathrooms and felt that staying at a mid range hotel better suited us than one of the really fancy joints (stayed at Cosmo last trip). I originally booked a three night stay and all was well. The troubles began when we decided that five nights might be a little more enjoyable. We called up to update the reservation since you cant book the Executive Suite online. They allowed us to use the same code and the price was fair. They said they would send us an updated confirmation. They sent it, but it wasnt updated. It was still for the original three nights. Lovely. I called and asked for them to please send an UPDATED confirmation later that evening. They assured me that my reservation was updated and they would send it. It never arrived. I called the next day (third time now). They said that sometimes the email could take twenty four hours to arrive. I have never had it take that long to send an email. Regardless, I told them it had already been twenty four hours and that both of my prior confirmations had arrived instantly. They said they would send it again. Never got it. Called again the next day. At this point I was still being really nice about it and wasnt upset yet. The gentleman told me he would send the confirmation and that it would arrive within twenty minutes? So now an email takes twenty minutes? Again I did not receive an email. This wouldnt have been that big of a deal but my first updated confirmation was wrong and at this point it was just plain incompetence. Called a FIFTH TIME the next day and asked for a manager. He gave me several excuses about their email being down etc. Nobody had told me that before. He said he would send and I told him if I didnt get it within 20 minutes I was cancelling. I ended up getting it about 45 minutes later with one of the most poorly written apology letters I have ever seen. Misspelled words, no punctuation, etc. Seriously? What a bunch of monkeys. I cancelled and booked elsewhere. If they handled such a simple situation as this so poorly I can only imagine the situation had there been a problem with my room or something actually important or even remotely challenging.
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