Extremely polite, urgent, and honest! My new Honda Accord had a incident with a flying gate which damaged my taillight and scuffed my bumper. They were able to replace my light with a OEM unit without any issues and they were able to wet sand my bumper to remove all the imperfections, saving me hundreds! I couldn't believe how honest they were and how they were willing to try to remove them. I will always bring my vehicle to this shop because of the great service and turnaround time. Also my service advisor Ronnie was diligent about keeping me updated on the vehicles progress and was very informative and helpful throughout process. Thanks CCS!