Came in on a Monday, July 20th at 3:45 pm. Was a 5 or so minute wait to get our seats. Hillary our server came over after about 7 minutes and took our drink and food order together. Waters took 8 minutes to arrive and we had to bug the hostess to grab them! My napkin was dirty with my silverware inside it. Dirty as in crusted food and spots all over it. Spots on girlfriends napkin also. Ordered the American burger($14) and girl had Caesar salad. Food didn't arrive till 4:25 -- forty minutes after we ordered!!!Burger was tasty but honestly nothing to right home about. Girl enjoyed her hefty salad. After finished waitress came over to ask if things were ok. My plate was empty and she doesn't take it away. Perhaps I'm a princess but.. Gordon would be upset :(