So I have got to say first of all that I am not good at 'being sold' in in any store as I am in sales and know all the sales tricks. So I went into this store after I saw a pair of shoes in the window that I liked but unfortunately they didn't have my size and it wasn't practical to go back or ship me a pair. I then saw a sign saying 'Suit, Shirt and Tie for $200' so I talked to the manager, Hicham and he showed the suits that were included. I asked how good could they really be considering the shirts and ties were selling at approx $40 each and he showed me a previous label of around $699 and that he was getting rid of 'lower quantity stock' that wasn't moving.
So I tried on the suit and loved it, but it was a little small in the pants, and the 'next size up's' jacket made me look silly.. This being the case he got the pants altered for me (opened the waist and legs) and they would be ready later that evening. I chose the shirt that was offered in the deal and bargained another into the deal instead of the tie. In addition I bought another fancy shirt getting a bit if a further discount for all the purchases.
So bottom line, Hicham was very consultative, knowledgeable and never pushy - he made this the best clothes buying experience I can remember in a long while. I wore the suit and fancy shirt that evening and felt like a million dollars !
After I got back home and wore the suit another couple of times I found a problem with the stitching and it would need re-tailored. I emailed Hicham pictures of the problem and he responded not only fixing the issue to hand but went the next step in making me happy and sending me a gift that made me smile.
I have never had service like this from a clothes retailer. The stock in the shop is beautiful and I will shop from him again next time I am in town. Way to go !!