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| - I am a fine diner. I have been to my fare share of 3/4/5 star restaurants. I know good wine, food and service. This was not it.
Came for my cousins 21st birthday. I called ahead to make reservations for our party of 7. We arrived at 6:30.
We arrived, ordered, waitress was very kind but they seemed short handed. Only 2 girls I saw. The bar side was already pretty full. We sat on the other side. Large room, large table. Very nice.
While being seated, over heard waitress say they were already out of water glasses -at 6:45-. So half of us drank out of pint glasses, other half water glasses.
We ordered wine and appetizers. Soon after, the waitress informed us that they were out of salad, and ask to add spinach to make the 2 salads we already ordered- at 7:00- on a Saturday night- when salads are half their menu. For real people.
We had to wait 45min-one hour and all our other food was gone but our cheese plate never came. We never got water refills till after we ask for the check.
Apparently our waitress was new, she really was a sweet heart. However, the other waitress threw her under the bus about the cheese plate. We ask if they were going to comp it. She said no. We ask to talk to a manager, cause, you know, turning 21 happens once and our experience was less than great. We chose something classy, a wine bar for the party, and we were not feeling like we thought we should for dropping $32 on bottles of wine. She ended up calling the manager, because they were gone, and took 10% off all our bills.
Over all wine was wonderful. The food seemed lack luster for price and strange. Margarita pizza served on almost a flat bread cracker?? Small French bread pizza? Regular old lame tortilla chips served with an -out of this world hummus-! I can't speak to the cheese, meat, bread and fruit we were suppose to get. Everyone else's looked great, on my way to the bathroom. That hummus was divine though- deserved way better than tortilla chips. Serve bread people! We're drinking!
Seems like they have some good things going like atmosphere, but could be WAY better with a little attention to detail, TLC, and remembering that the customer is always right. There were 5 families represented in our party tonight. Most of which will never return simply for the fact of how we were made to feel. When you screw up, just own it, and compensate. Don't make excuses. I just want you to make me feel like you value me in your restaurant.
Pretty expensive for the service and portions... Jury is still out if I'd ever go back.
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