Wow. What an awful place.
My family and I stay here before a long trip the following day, as we arrived and stayed in Phoenix the night before. Our son was on our reservation with us, but had to leave to resolve work related issues and ended up having to work the entire night (medical field). Upon his return, the hotel staff would not let him in and refused to even let him join us in the lobby.
The manager is a total slob and so is the man working the front desk, this place is a total joke! The Hilton family would be ashamed to know that two people of this low caliber work here and that one of them has been entrusted as the manager.
As a Hilton Diamond member, I am greatly disgusted in Hilton and will never return to this hotel or any other Homewood Suites, for that matter.
Just awful; words cannot express it enough.