Swoon . I started off a little nervous but needed a facial desperately since moving to AZ. It's hard to find someone you trust to mess with your face. I had a bad experience (in another state) and this place really took care of me. They took their time, they listened to my concerns, they called in reinforcements to double check we were moving fwd in the best way possible (I have troubled skin ). We decided to go with microderm. Rachel was my tech and I just can't say enough great things about her. She is very kind and attentive. My facial turned out amazing and I'm still reaping the benefits a week later. It was my first experience w a facial in an open room (vs private). I was in a room w one other chair. Thanks for putting a little faith back into skincare! I would highly recommend this place.