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  • My husband and I came into this store over the weekend and had such a poor experience. We were the only ones in the store and were greeted by a tall, heavyset gentleman (I don't recall his name). We let him know up front that we were not interested in the very expensive mattresses. He was helpful in the sense that he answered our questions, but he came off as arrogant. He stated multiple times that Mattress Firm has over 2500 locations, and basically implied that they do so much business that they couldn't care less about ours. Towards the end I told him that we were really only interested in one mattress priced at $2200, but that it was more than we wanted to spend. He said "Well, everything is negotiable. What do you want it for?" I said, "Ok, how about $1100?" He said "Really? You want me to give you half off? No way. Id be fired for that," which we all know is complete bs. I said "Then what is your best price?" He got up without another word and went to his computer, so I figured he was going to tell me his best price. 10 minutes later we realized nope, he was simply just done with us and wasn't interested in selling us a mattress. We got up and left. We ended up going straight to a competitor and buying an awesome mattress at a great price. Never, ever will I buy anything from these guys. After all, they have 2500 stores and don't need our business.
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