I've never been in Manies but I've ordered catering from here and I'm pretty sure that's sufficient to never get me in the door.
I ordered on Just-Eat as they had catering on their menu there. First of all, I order online because it can take hours on the phone getting catering orders right and I just don't have time for that stuff sometimes. So imagine my surprise that I ordered online and had 4 phone calls to follow.
Phone call 1 - just -eat to confirm I wanted it at a time in the future. This call is fine.
Phone call 2 - a belligerent man basically yelling at me from manies. This man should never talk to customers. He didn't know what I wanted (I selected options from a preformated menu online...) what is this 204? he'd ask I don't know ... I ordered by name sir. you can't have 3 choices of pasta he tells me and accuses me of assuming everyone got individual portions. Nope... I selected catering for 20 people as the option and it let me pick 3 pasta dishes and I explain that and also explain that at $240 for that option I'm not assuming individual servings. He says the trays come in servings for 7. OK... so 20/7 = 3. Can I have three trays of different pasta? Finally yes... he agrees I can have 3 kinds. Then the salad became an issue. Then the fact I ordered extra garlic bread when garlic bread was included (I wanted people to have two pieces if they wanted... is that a crime?)... and then there is questions about what I mean by cherry cheese cake. Um--- I want cherry cheese cake for 20 people like the menu said. Ahhh ok. Then a lecture about tipping the driver (just eat has the option of tipping in advance)... I don't know why I dignified this person (who turned out to be the driver) with a response about why I don't tip in advance (#1 to make sure the driver gets it as I've heard owners will pocket tips and give an average amount and #2 if they are late and rude they won't get nearly as much as if they were helpful, on time and made my life easy. he demanded I fax a map over there so the driver wouldn't get lost. The driver didn't come to the place I indicated but atleast he made it.
Phone call 3 - more questions about the order (which was very basic)
Phone call 4 - the morning of the event - what pasta dishes did you want? 1. this was entered online 2. I clarified this to the driver who berated me and 3. you're waiting until under 2 hours until service to ask?
I can't tell you how much time this SIMPLE order took me. I think I could have cooked the food in that much time.
Food arrived on time. It was Mr. crabby pants driving. He said he thew in an extra lasagna for us (maybe for the tip... because they didn't give us more than we ordered... I guess they were still confused?). The food was warm which was good.
Over all the food was weak. The meat sauce was barely identifiable as meat sauce. The lasagna noodles were so over cook they lost their form and became more of a mush. The salad was good. The dips were good. The pita was soggy (yucky) and the garlic bread was missing a lot of butter so it was more like old french bread. The baklava was SALTY more than sweet (most of it hit the garbage) and the cheese cake was decent but it could have come from any grocery store freezer.
The overall food experience can be summed up by stingy with a price tag that demands SO much more. the service was seriously lacking thanks mostly to the driver that made me feel bad for giving them business as a twisted turn of events. I cater about 30 times a year minimum and I've had some of the most greatful owners you can imagine who hand deliver the food and make sure all the details of it are perfect (I don't always cater with typical catering companies) so being berated is something that sets this place apart but that's about it and I had to look up the name to even review them here as they were that memorable.