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| - Never again and not because of the pizza or the delivery guy, but the poor management of the store.
We ordered on line on Thursday, Aug. 14 for delivery. Got the email stating the pizza would be here in 30-40 minutes. After 55 minutes, we called and were told it is an hour for delivery as they have only 1 driver. Okay, but shouldn't your confirmation email state that? I understand you get busy, I can accept that.
Our pizza arrives 15 minutes later. We pay for it and tip the driver in cash because from what we've heard from the store, its not his fault he's the only driver tonight. Maybe someone called in sick, again not my problem but I understand.
Pizza was cold and the order was incorrect, they gave us black olives for mushrooms. We checked the email and they screwed up, no black olives on our order. So we called back and spoke to someone who told us the manager was too busy to talk to us now. No give me your contact info and I will have him or her call you back, nothing.
So we contacted their corporate office on line. We got a response back pretty quickly apologizing for our experience and stating the store would be contacting us soon to resolve the issue. Canned email for sure, but a response none the less.
It's been a week, we have heard nothing from this store. I guess they are still too busy to care. We will never order from Papa John's again, none of them. Which sort of sucks because we only have 3 options for pizza delivery where we live.
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