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| - I've had reasonable experiences here before but after today's lunchtime fiasco, I don't think I'll be back.
Three of us decided to hit the Rhino for lunch. It wasn't especially busy and we were able to find a table on the patio but moved inside after about 20 minutes as the bugs were bothersome.
Our waitress took our food order within 10 minutes of us arriving. We didn't order anything too crazy - the special (sandwich), a burger, and a small order of poutine. We were patient as there was a large table that ordered before we did.
However, after about 50 minutes with no explanation and no food, we asked our server how much longer we could expect to wait. She came back and informed us that our food would be there "soon". I asked for clarification - had our order even been started? She told me that she didn't know what happened to the chit but that the kitchen can rush these things out in minutes.
15-20 minutes after that our food finally arrived without apology.
I'm not bothered by the fact that a mistake happened, these things happen from time to time. What bothers me the most was her complete lack of caring whether we got our food or not, her attitude when we asked her what was going on, and the fact that she didn't apologize. In any situation, I can roll with the punches as long as my expectations are managed.
After our food arrived, she did the obligatory quality check with a snarky "Was it worth the wait?" My colleague replied that it wasn't, but it was clear our server had more important people to chat with, namely her own colleague.
The manager came over and gave us 20% off our bill and a card for a free pound of wings on our "next visit". Our credit card sat on the table for an extra 10 minutes before our server returned to process payment.
If you're a sadist who likes unpredictable service and have excellent fasting blood glucose levels, then the Rhino will not disappoint. However, if you prefer the pleasant yet predictable formula of a workday lunch with good food and good service, you may wish to eat at your desk.
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