| rev:text
| - I don't write reviews very often, but been meaning to write a review for ages for Una Takeaway. We absolutely love Una and have been a fan for years and also picking up pies to-go in the restaurant side, but since Takeaway opened, I've been disappointed.
I'm definitely not imagining things, but the pizza is different on this side. We've received different quality pizzas on this side. The last two times we ordered, the oils seeped through the box while I was driving it home. I thought it could be a one time thing, but it happened again when I ordered the mushroom. For the 4-maggi I can almost understand with the oils and honey, but to go through the bottom of the box is scary and reserved for the Pizza Huts and Domino's.
Another thing, the Kale Caesar is different! Our last order included two pizzas and a full size kale salad. I was extremely disappointed to receive the kale caesar that they have on display behind the glass (which I thought was only for quick take-aways and lunch rush). I didn't even get the boiled egg - but crumbled bits of it within the salad! I paid $16.00 for a scooped salad without the egg. REALLY annoyed I didn't open it to check while I was there, or I'd have asked for a freshly made one. I get there's salad to scoop for lunch rush etc, etc, but not when it's pre-ordered and $16.00! That is bull-sh*t! (NOTE: I was flicking through the pictures from other reviews, and it appears everyone else got the egg, maybe this is changed? Or I got someone who didn't know to put the order through the kitchen?!)
Last but not least, the chili oil. For the years we've picked up on the restaurant side, I've always been given one chili oil per pizza purchased. Well, when I came to pick up our pizzas, we asked for one per pizza as usual, and we were charged for both extras. I'm already spending over $45 and I have to pay another $3.00 two little sides of chili oil?! Also, the side of chili oil is smaller at Takeaway. What gives? Charging a fee and cutting the size? Come on.
We will no longer order from Una Takeaway, which is a shame. However, we WILL order the occasional pizza from the restaurant side. We have learned to strategically order and pickup after 10 p.m. when we can get killer pizza and full size kale salads and a complimentary side of chili oil with no issues!
There's so much potential with Takeaway, but the quality control and service really needs to be equal to the restaurant for it to succeed. That is the reason why people fell in love with the restaurant in the first place.
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