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  • STAY AWAY! This letter was sent after a visit at the end of MAY. 5 attempts total to get a return visit after a maintenance call "fix" lasted two days.... $ 300+ later - I got no call and no assisstance. Dear Manager, Further to my telephone call today, Friday, Thursday and Wednesday. I would like to resolve our outstanding defective repair of our Dishwasher. The initial repair was scheduled for May 15th 2015. The visit was quoted at $80.00 for an initial inspection. Once this was completed I was quoted $650.00 for the repair. After a brief consideration I informed the technician that due to the age of the machine, I would just replace the unit. He haggled and offered to complete the repair with minimal parts for $270.00 + tax. Initially I also declined, but then agreed. The repair was to fix Drain / Fill light error, PC charge and Rinse aid. Sceptical that the work would reduce from $650.00 to $300.00 I asked for and received a warranty on the completed work. The repair on the 15th enabled the machine to operate for 2 days. I e-mailed the main address two times after it the stopped working again. After no response to the e-mails, my assistant called and was advised that She must e mail a request for repairs.... My assistante stated that 2 e-mails had been sent, and this was verified. I was then asked to sign a warrenty document, or no return could be scheduled. Once completed the repair was scheduled for May 29th. The technitian came and replaced a part? But then stated to my assistant, that more parts are needed to be replaced. Can you please: 1. update me on the status of the machine.and repairs needed. Anticipated cost. 2. Provide the most recent parts removed to me 3. Decide if we can cancel the repair of the machine and pay only the initial call out fee of $80.00 - as the machine has been down 3 weeks since the initial repair and a replacement purchase is looking to be the best option for both parties.
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