I took my mom here for their $100 (for two after taxes and tip) afternoon tea as an early Christmas present and she absolutely adored it! It was a lot of fun but it pained me to hand over my credit card. This isn't something I'd do often, but if you are into tea parties you should try it at least once.
The tea service setup is fun (but I was sad that the waiters were not wearing white gloves or anything; for that kind of per-person price they should've been playing it up like a scene out of "Downton Abbey") and semi-casual. There were lots of older socialite types as well as a few couples. You can opt to add a glass of champage or just go with the straight tea.
The tea menu is good, but I was sad that they were out of two of the teas (of course the one I wanted!) the day we were there. They should try harder to always have all the teas listed on hand; that really set a downer tone from the get-go.
We were presented with a tiered tower of treats: freshly baked scones on top, savory bites in the middle, then sweets on the bottom. The scones were INSANELY delicious. I wish we had a whole tower of just those. The clotted cream and preserves served alongside were some of the most delicious I've had anywhere, even in local tea houses in rural England.
The savory bites were good but not great. While they tasted freshly baked, some of the textures of the uniform pastry shells screamed "premade." The sweets were the worst of the bunch; we took just one or two bites of most of those.
The staff said they do change up the goodies that are offered, so you may have different edibles than we had. The staff was prompt, courteous, and kept our teapots filled with hot water.
One suggestion I'd have for the tea service: it would be nice if the restaurant tried to make it feel more special and/or romantic. Maybe have some live music or play classical music or curtain off a special area of the restaurant. A lot of ambiance was lost with the television over the bar blaring an NBA basketball game.
The tea service requires a 24 hour's notice reservation, so make sure you call ahead or stop by to avoid disappointment.