We called in to place an order, since we were only visiting Charlotte the one trip. Apart from a little confusion over the fact that the credit card ZIP code was different from the delivery ZIP code, they had no trouble taking our order, and we got a few text messages rather promptly telling us the order had made it to the restaurant and such. Delivery happened very quickly (we ordered from Kabob Grill). It was an easy way to get the food we wanted without having to go outside and deal with driving and parking and such.