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  • WORST EXPERIENCE. (ORDERED A BLACK 3 PIECE SUIT , BIG BOY sized. I'm usually a 60R off the rack) 1. Feb 19/15 ordered and customized my suit from their online site (had an account made prior in September with measurements so I could order online) 2. Mar 25/15 Suit shipped 3. Arrives in Toronto showroom Apr 3rd 4. May 6th finally get a date to do a fitting. If youre looking to buy from this company get ready to take a day off work to get a fitting cause you have to book weeks in advance and no times past most regular work hours, which is really inconvenient. 5. May 6th fitting the suit did not fit perfectly but some minor changes to certain areas would make it wearable BUT the material was horrible which I guess is my own fault for choosing a cotton suit. Material was super thick, did not drape nicely, and looked cheap. SOO the sales person recommended a remake with a better material that would help it fit better, so I agreed to it as it was my first go at a custom and the upgrade was approx $120 which was reasonable. 6. May 29th supposed new altered suit with new material shipped to Toronto showroom. 7. Jun 10th Another fitting for the "new" suit. Arrived to see that the suit was the SAME! with some alterations but still not close to fitting properly which was disappointing BUT EVEN MORE DISAPPOINTING was that someone or something dropped the ball at putting in the request for a remake with the upgraded material. So heart broken there. Despite this stupid me kept with it because this was my first run at this and i didnt need the suit anytime soon soooo i stuck with them with hopes that the experience could get better....(on this date as well because of the mistake made by whoever they help book me an appointment right away for when my suit will potentially come in which is set for July 3rd) 8. July 1st suit is listed as shipped to Toronto showroom. Im getting excited. 9. July 2nd receive a phone call from the Indochino confirming by appointment Jul 3rd for 4:00pm so im set to go July 3rd thinking yes my new suit is in and at this point it should be perfect after the last fitting. 10. July 3rd show up early to appt wait anxiously while they go get my suit. 10mins in waiting still nothing and then panic starts when some staff huddle around their brand new Mac comps trying to see where my suit is and yup you guessed it my suit isnt even in the store, its still in Memphis?!?!?!?! whaaaaatttttttttt Im furious at this point because many balls have been dropped and the most they can offer me right then and there is that they can ship it right to my house, so i can come in again on a dayoff or when i guess id take some time off to come in again and do another fitting for who knows what suit is made. At this point im done with Indochino I immediately ask for a refund and after almost 4 months i have NO SUIT. I will be taking my business elsewhere, so if anyone wants a suit for a big guy, there is probably one at Indochino waiting for them. To be honest my biggest gripe is that i cant give this place zero stars cause 1 star is fairly generous for a place where you can buy a suit get horrible customer service and not get it ever. I strongly suggest you buy elsewhere.
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