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  • Oh boy what is there I can't say about Hobby Lobby? I've been to the store in the last 6 months many, many times because I have been planning my wedding, which happened on Sept. 1st. I diy'd quite a few of my decorations, which is why so many trips to Hobby Lobby were necessary. As far as the store goes, it's decent. I decided I would rent a wedding arch from HL. The woman in the flowers/bridal department was VERY helpful at the time I rented the arch. I paid $5 extra to have ivy put on it. I noted that my mother would pick it up on the day of the wedding. About a week and a half before the wedding myself, mother, and my fiance went to HL to find out if it would be okay for my fiance to pick up the arch instead. The employees insisted it would be fine as long as he had the reciept, so we left satisfied. So comes my wedding day and my.fiance comes back with an undecorated arch. I was, well, a very pissed off bride. Apparently they told my fiance (now husband) since he was putting the arch in the back of his truck and it would have to be taken in pieces, the ivy couldn't be on it. Well, they never told me that, especially when I specifically said we would be picking it up with his truck. On top of that, they didn't bother giving my fiance a refund for it not being decorated, but just gave him the ivy so WE could decorate it ourselves! Next - they weren't even going to let my fiance take the arch! The manager that day originally told him, "No. You can't take it because you're not Judy Benoit (my mother)" Even though we had gone out of out way earlier in the week to ensure it would be okay for him to pick it up. Obviously there is a lack of communicatoon between store managers and employees. And I get the fact they have rules for a reason, but get everyone on the same damn boat about it please. Without the arch fiasco my rating would be higher. But come on, to screw up like that? 2 star rating deserved.
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