| rev:text
| - My experience was a disaster.
I work with a local children's non-profit and I needed 20 shirts very fast. I spoke with Chade who was initially very helpful.
I placed the order on Wed. July 1 and I needed them by Tuesday, July 7. She cut me a small price break because we are a charity but with the rush charge the cost came out to $10 a shirt. A little expensive for a basic white T with logo on front and back but I needed them by Tuesday so I paid up.
Tuesday arrives with no call from them so I called and ended up speaking with the owner, Lindy. He was completely baffled about the order and told me that he would contact Chade and quickly get back to me. He never apologized that my shirts were not ready nor did he call me back and by the time I called, the shop was closed.
I called first thing Wednesday morning and spoke with Chade who was confused about the status. She said she would call the owner and get back to me. She called back shortly and informed me that the shirts were not printed but they could have them within an hour or by 10:30 am. She never apologized. I specifically gave her my number and she said they would call.
2:00 p.m. rolls around and still no word but, amazingly an email appears letting me know that they lost my number and the t-shirts were ready (btw, my number is one everyone of the 6 emails I sent them.)
I finally pick up the shirts and was very disappointed with the colors which were close but definitely not our logo colors. By this time I was so disgusted, I just grabbed them and left.
However, this horrific experience was not over. When I got back to the office, I was shocked to find out that they did not give me the sizes I ordered. I ordered 5 mediums, 10 Large and 5xls. The order consisted of a 2 larges and the 18 mediums!
No explanation, no apologies and no attempt to make it right and keep my business.
They just lost our 2000 shirt order which we were going to place to give to our volunteers.
Definitely will not do business with them again.
REVIEW UPDATE:
After reading the review, I received a call from the owner, Lindy who asked for a full explanation of what happened. He apologized profusely and said he would get back to me. Shortly after this, Chade called me to apologize. Class move on her part.
Lindy called me back and wanted to make it "right" which I appreciated. I explained that my need for the shirts was "time" sensitive because we were having a board meeting and wanted to show off our new logo. The board meeting had come and gone.
He offered to make new shirts and I told him that I appreciate the gesture but the meeting was over and our board members have left town. So not necessary. He also offered to refund the 50% of my fee and then later he offered to refund 100%. Somehow, later he went back to 50%. I gladly accepted the 50%.
I appreciated the effort and gesture but sometimes a screw up is a screw up and the consequences are real.
Final resolution:
The next day I get a call that they went ahead and printed new shirts in the right sizes. Appreciated, but not necessary and not sure what to do with them.
Also, they credited my account for 50% of the the order, so a $100 credit. Appreciated but seriously? We are a charity. Why not take the high road and eat the entire $200?
Anyway, kudos to Lindy for trying to correct a bad situation.
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