They had good customer service but I didn't agree with their return policy. We ordered online and were excited to pick up some Funko pops that we were looking for but unfortunately the boxes were damaged. When we asked to have a refund they said that they don't do refunds and only store credit. My advice is that if you are particular about the condition of the packaging that you do not order online and only pickup at the store.
The person we dealt with was nice and accommodating. I just wished that the there was more care in selecting our order and the return policy was more clearly shown at the time of checkout on the online website.
With that said it looked like it was a good environment for regulars. The store was a tight with all the tables going and shoppers purousing. Having a bulky jacket or bags is not advised.