Our first visit here (Wednesday 12/27) had a very sour start as we were greeted by an extremely unfriendly and unprofessional manager. We let her know that we had a reservation at 6 for the hibachi grill (it was just a few minutes past) She tells us there will be a fifteen minute wait and we try to reiterate that we have a reservation. She rudely states that she is "not even opening the reservation book yet as there are no tables open" but says it'll be no more than 15 minutes until we are seated. We patiently wait and at 6:30 we have still not been seated but we do see a group that arrived a significant time after us get seated before us. We try to go up and ask about when it will be our turn and get cut off by the same manager who brushes us off and says "yep, we're working on it." We do not get seated until 6:45 without even an acknowledgement or apology for the lengthy wait. The saving grace was the gentleman that cooked up our dinner. He was very friendly and entertaining and the food was great. We have been to hibachi grills before and understand that there is some strategy that goes into filling up the tables but a 45 minute wait is unreasonable, especially when we had done our part in making a reservation. The manager, who was dressed in a way-too casual grey sweatshirt, had glasses and her hair in a bun, seemed to have no sense of customer service skills or how to respectfully speak to people.