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| - We always love coming to this theater, with the great reclining chairs, tables for your snacks, and great foods, it's always a great experience,
Until Sunday......I asked for a small ice water (can't drink soda), the girl kept interrupting me, so I know she wasn't listen. I paid the bill, she went and got me a bottle of water, I said I ordered a small Ice Water, not a bottle. So she pulls out this little bitty glass, is this what you wanted with ice in it.
NO NO NO, A small Ice water, equal to small soda glass, you pay for it, it has ice and some type of liquid. REALLY, is it that hard to figure this out.
She had to get a manager, to refund the 4.75 on the credit card, and then charge me 4.75 for the glass of ICE WATER. WHICH I do not mind paying for at ALL!
PLEASE TEACH YOUR PEOPLE.... ICE WATER IS NOT BOTTLED WATER.
If I wanted a bottled water, I would have just brought it in myself.
AND TEACH THEM NOT TO INTERRUPT PEOPLE WHILE THEY ARE TALKING!
PLUS EVERYTIME we order tickets on line, there is ONLY an attachment once in a while, even though we have logged into our account. So this stupid mistake on their part, made us late for movie, then the bad service at the counter, I was really annoyed.
Will I go back, Yes, of course, but I will be VERY careful to make sure my food is on the counter as I want it before I give them my credit card.
I have noticed they don't have a huge variety of movies, and several we have wanted to see aren't showing in this theater.
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