These guys are dependably polite and make you feel at ease.
I have been fairly paranoid about being taken advantage of by auto mechanics, but you could sense something different at this shop.
The owner himself has come out to talk through things with me and all my questions and need for clarification. Through all of it, the staff has always been patient, pleasant and trustworthy.
As my boyfriend says about them, "I don't mind paying a little more than the cheap-o shops to know that things will be done properly the first time."
Also, something significant for me is their ability to provide a prioritized list of suggestions regarding what needs to be fixed on your car, what can wait and how "dire" they each are.
I'm incredibly impressed with their ability to do great work and also, somehow, make me feel happy about giving them my money to work on my car. :)
Definitely recommended!