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| - The food here is really good, but their terrible business model takes away from how great this place could actually be.
You walk in and it's generally jam-packed, so you inch your way towards the counter where you'll place your order. They give you a table marker to place at a table of your choosing (seat yourself), but since it's so crowded in there, you're usually left huddled around the bar, waiting for a table to open up, and waiting for your food. At times it has been so crowded that the runner brings my food out to me and I haven't even been seated at a table yet. And when a table does open up, you have to basically sprint to it to snag it before another party does, which generally means you'll be sitting at a table with dirty dishes all over it until you can find a busser to wipe it down for you. It's complete nonsense.
Forget about coming here with a group of more than 5--especially if you want separate checks. Not only will you struggle to find available seating, you'll also run the risk of everyone's food coming out at completely different times. As the customers, we know that we came in together, but we don't necessarily understand that with YOUR system, we have to inform you that we're all a group if we want to see our food within the same time frame. That should be a question that the cashier asks bigger parties. It doesn't have to be a pain in the ass--a simple "how many in your party?" at the end of taking an order would smooth things over completely. The last time we came here, my husband and I had my food nearly 30 minutes before our friends did, and we only ordered a minute before them!
The food is absolutely the high point of Short Stack. Everything I've had has been fresh, hot, and prepared well. Their eggs Benedict is delish, and I definitely recommend trying the blind special (definitely the best value) considering I've never NOT liked something here!
I was stoked to try the Bloody Mary because they're my favorite and I saw that this one was made with house-made vegetable juice. It was AWFUL. Do not waste your money on this garbage! While the vegetable base is fresh, it's not puréed to a fine enough consistency, so you end up getting chunks of carrots and beets sucked up through your straw. There is not nearly enough tomato flavor in the mix, and it is TERRIBLY under seasoned and basically flavorless--I couldn't taste any celery salt, pepper, or spice at ALL. I ended up shaking about 1/4 of a bottle of cholula into my drink because it was just so bland.
All of that in mind--this place is overpriced...which could have something to do with their business model. It's quirky and fun that they're open THE WHOLE TIME between Thursday and Sunday, but are they raising their prices to compensate for the lack of business during off-hours?
Furthermore, are you supposed to tip here?? And if so, is it 20% or what? I hate that if you're paying with a card, you basically have to write in your tip before you even know how the service is going to be. Had I known that I would only be tipping on food delivery and getting my table wiped down, I wouldn't have given a 20% tip because there is barely any actual SERVICE. My guess is that a lot of people have this mentality, and so their employees are given a higher hourly wage to compensate for fewer tips. Is this discrepancy also related to the menu prices?
Who knows...but this establishment could surely benefit from dropping the "hipster" mindset and employing traditional restaurant practices--hosts, servers, and busboys. If that were the case, I would absolutely want to come to this restaurant. For now, though, that's not really the case...I've been here once on my own accord, and two additional times, reluctantly. Three strikes, and you're out.
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