The single WORST customer service experience that I have ever had.
I was going to buy a phone and what could have been handled in a professional manner quickly elevated into an actual verbal fight between the the owners and myself. Instead of apologizing the owner went on the offensive. While she was literally yelling at me the husband was telling me that "we have a lot of Blackberries to choose from." And I was actually looking at them! But the wife just couldn't stop. Even as I was leaving the wife was still trying to antagonize me in only a way that a person caught in a lie could do. Her husband actually had to tell her to get back in the store and let me leave.
i am not the kind of guy to get into arguments in a store but this woman has the rare talent to elevate any situation.
I imagine it will be difficult to stay in business with such a tough location, and such an unattractive store but their amazing people skills should pull them through.