I always have a great experience with the kind staff at Bartrams. The food is always excellent, the pepperoni rolls are perfect, and the desserts always hit the spot. However, the own must be extremely cheap or extremely unobservant, as the espresso machine is out of service probably about 80% of the time I go there. Typically when a machine like this breaks and goes through parts all the time, YOU BUY A NEW ONE. People want lattes and hot drinks! It's about to snow, fix the issue!