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  • Personal bankers are nowhere in sight. You can't just walk in and talk to one. You'd either have to make an appointment or wait for a long time to speak with one. I wanted to speak with one about refinancing but nobody was available. I was told to contact customer service for a service as simple as resetting a pin on my debit card.Was on hold with customer service for 20 mins just to reset my pin, only to be told that I could have actually done this at the bank. With their unwillingness to help, I wouldn't trust this branch to handle any of my future financial transactions.
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