I originally came here in September to purchase a mattress (I was 9 months pregnant at this time and needed a new mattress) I received help from Phil who was absolutely the best!! He was knowledgeable and honest about the mattresses. Well of course once you no longer have all the weight of the baby on you, gravity changes haha so I needed to exchange the mattress as it was too soft. I went in and saw Phil again and he made it a breeze! His customer service is awesome he was very detailed with the paperwork when I signed/reviewed the paperwork both times. Thank you Phil!!!!