I've been a customer of shiny nails for about three months now. The quality has gone done quite a bit. I'm not a picky person. I don't complain about anything while there. My last experience I really didn't want to pay for it. The new nail technician (no badge) was messy, and didn't put any effort to making my gel neat. No base coat and just slapped the gel polish on. The prices aren't consistent. My pedicure was below average as well. The nail polish is messy and I still have dry skin on my toe nails. Just really unfortunate.