This is a great and cozy place close to my parents home. It's nice to go and meet friends and just relax. Going off what Ky S. said, the staff at the Fitchburg location is particularly rude. There are always 2-3 people in there doing other things than monitoring the register. I will stand there for a good 5 minutes just to have them pour a cup of regular old coffee for me... I never order anything fancy. Other than the staff being careless human-beings its an excellent place to relax after a long day in big comfy leather chairs and couches and just have a nice conversation.