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  • Warning! I had a terrible experience at Lake County Dental. I was trying a new dental office because my old office doesn't take my new insurance. The only positive here is that the office staff at the front desk were nice and welcomed me as a new patient but I had a feeling something was up when I sat down in the crammed waiting room. I thought how can all these people be here at the same appointment time? I found out soon enough. My "cleaning" started with a plethora of x-rays to which no explanation was given. The hygienist was wearing gloves, however, then typed on her keyboard, used the computer mouse, then cell phone without changing gloves before putting her hands back in my mouth. Other commonly touched items in the office were not protected by disposable (hygienic) plastic like I've seen in other offices. The dentist arrived just as the hygienist began roughly scraping my teeth and only introduced herself after peering into my mouth ever so briefly, then she was off. My "cleaning" ended about 15 minutes later (total time inside the office door, 20 minutes). Then the hygienist roughly scraped the tooth polisher across my bottom teeth. I wasn't even given an option to rinse and had gritty polish stuff in my mouth the rest of the day. NO cancer screening was given by either the hygienist or the dentist. This is an important fact as mouth cancer runs in my family. It was clear to me as I exited through the packed waiting room that those patients were about to be run though the same "mill" I had been run through. My teeth were not cleaned! My experience there inspired me to call my insurance for the first time in my life to tell them that I suspected something was really amiss at this office and I told my insurance not to pay them. It was so bad that it's inspired me to write my first dental Yelp post ever.
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