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  • Arrived at desk at 1:25 to check in. Was told "TSA" (cleaning staff)/are in the room, will not be too long of a wait. Now I've been waiting one hour in the lobby, told by front desk they're still in the room but no ETA and no further information available. Bad first impression to say the least. What I was initially told no longer seems truthful. If its going to be a long (over 30 minutes wait) please just be honest and tell me when I am trying to check in. I understand if your staff is very busy but just be forthcoming about that this is so frustrating. UPDATE: They upgraded me (complimentary) to one higher type of suite. Front desk agent was very understanding and acted with great calm and poise on my final visit to the front desk (I was not in a pleasant mood). Changing this to four stars as they made up for the initial mishap without any friction. Thank you.
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