I called on Saturday for a basic service call. Price was reasonable at $59. They were booked until 12 but I was called as soon as a tech was available. Louis came out to check the unit. Now my unit is 19 yrs old so typically ac companies tell me I need a new one. Not Louis. He checked my unit and told me it was running at all optimal conditions. He even said if its not broke don't fix it, which you never hear from ac guys. Their techs get paid per hour and not by commission. Their care for the customers' best interest really shows. He took the time to explain the service he performed and was very professional.