My shoes looked fantastic and they were up front and clear about what they could do for me. I had my leather boots buffed and shined and the small tip at the tip of the heel replaced. I also had another pair of boots that had quite a bit of damage to the suede heel. They told my my repair and pricing options and I decided to have them glue and dye the heel so that the damage isn't as obvious, the tip of the heel was replaced on this boot as well. The whole shebang cost about $25 and I feel like I have two new pairs of shoes!
I would recommend this place to anyone who is as hard on their shoes as I am. Don't throw them out! Take them to The Italian Cobbler!